How long does data recovery take?
Short answer
Most UK labs start with a diagnosis, which Fields Data Recovery advertises as a free 24-hour diagnostic and Data Clinic offers free without a published time. After that the clock depends on the service level you pick: Data Clinic lists standard at 5 to 20 days, priority at 2 to 5 days and emergency at 24 to 48 hours, while Ontrack lists standard at 10 business days and priority averaging 3 business days.
It depends on two things: what is wrong with the drive, and how quickly you need it back. Every lab checked for this page starts with a diagnosis before quoting a time. Fields Data Recovery advertises a free 24 hour diagnostic; Data Clinic offers a free diagnosis but publishes no time for it. After diagnosis, the lab's service levels set the clock: Data Clinic lists standard work at 5 to 20 days, priority at 2 to 5 days and emergency at 24 to 48 hours, while Ontrack lists standard at 10 business days and priority averaging 3 business days.[1][2][3]
Diagnosis comes first
Before any lab can quote you a turnaround, it needs to see the drive. Fields Data Recovery advertises a completely free, no-obligation 24 hour diagnostic, though the same site describes the offer elsewhere as a 24/48 hour free diagnostic followed by a detailed report; either way, the diagnostic is where the timing starts. Data Clinic offers a free diagnosis but publishes no timeframe for it, and Ontrack offers a free evaluation of your data loss situation, likewise without a published time.[1][4][3]
The service level you choose sets the clock
The published turnarounds are attached to service levels, not to particular faults. Data Clinic's tiers run from standard at 5 to 20 days, through priority at 2 to 5 working days, to emergency at 24 to 48 hours, with emergency recoveries typically completed within that window. Paying for speed changes more than the number: the emergency page promises a security-cleared courier within 90 minutes of booking on the UK mainland and emergency jobs worked ahead of the queue. Ontrack publishes averages of 12 to 24 hours for emergency and 3 business days for priority, against 10 business days for standard. Fields publishes no general job turnaround at all and instead quotes a duration for your specific job after diagnosis. If a deadline matters to you, ask what each service level would mean for your drive rather than assuming the standard figure applies.[5][2][3][4]
| Vendor | Standard | Priority | Emergency | RAID (standard) |
|---|---|---|---|---|
| Data Clinic | 5 to 20 days | 2 to 5 days | 24 to 48 hrs | 5 to 10 working days |
| Ontrack | 10 business days | average of 3 business days | average of 12-24 hours | not published |
| Fields Data Recovery | not published | not published | not published | not published |
RAID and multi-drive systems
Bigger arrays get their own answer. Data Clinic says RAID recovery times depend on the RAID level, the number of failed drives and the severity of the issue, and quotes 5 to 10 working days for its standard RAID service, aimed at planned migrations or lower-urgency rebuilds, with priority and emergency RAID options alongside. It is the only figure on these pages tied to a kind of failure rather than to a service level.[6]
Fields' published sequence shows where a duration actually comes from: a free diagnostic, then a detailed report that states how much the recovery will cost and how long it will take. Once payment is made, recovered data comes back by secure next-day delivery, and Fields keeps a copy for seven days in case of query before erasing it securely. So the honest answer to how long your recovery will take is the one in that report, not a number on a website.[4][1]
What data recovery costs in the UK
If you recover the data yourself
Running recovery software yourself takes the lab out of the picture, so none of the published turnarounds above apply: there is no queue to join and no vendor-published figure to quote. Our guide to how data recovery software works explains what a scan is actually doing and what affects how long one takes.
How data recovery software works
If time matters to you, the route is the same whichever lab you approach: get the drive in for diagnosis, read the quote and the duration in it (Fields states cost and duration together in its report), then choose between standard work and a faster tier. If you are weighing up labs rather than service levels, our guide to choosing one covers what to compare.[4]
Choosing a data recovery service
Sources
Facts on this page are cited to the publishers’ own documentation.
- [1] Fields Data Recovery — Fields Data Recovery. captured 2026-09-12.
- [2] Ontrack — Ontrack Data Recovery Services | UK. captured 2026-09-13.
- [3] Data Clinic — Data Clinic. captured 2026-09-12.
- [4] Fields Data Recovery — Fields Data Recovery: Free Data Recovery Diagnostic. captured 2026-09-13.
- [5] Data Clinic — Data Clinic: Emergency Data Recovery. captured 2026-09-13.
- [6] Data Clinic — Data Clinic: RAID Data Recovery. captured 2026-09-13.