Pre-launch notice
This guide is undergoing its qualified technical review. You can use it now; its routing rules and wording are fixed and reviewed before public launch.
Tell us what happened
A few short questions, plain language throughout. At the end you get one careful recommendation: check a backup, consider cautious software use, or stop and see a professional. Your answers never leave this page’s request, and we can’t see your files or devices.
Question 1 of 10
Which device held the data?
No sign-up. Nothing is stored.